Create, complete and modify your account here.
To reset your password, simply log into our My Account page and follow the instructions.
Creating a Rivecour account allows you to have direct access to your order history, your invoices as well as the products recorded in your email alerts. Thanks to your account, you will save time during your next purchases with your pre-recorded information.
It is necessary to create an account in order to place your orders safely with Rivecour. In fact, your account allows us to guarantee the protection of all your data as well as the proper monitoring of your deliveries.
So that you can find the right shoes for you, here is the size guide
Is your crush no longer available on the site? We have thought of you by creating an email alert on the product page of your favorite model. Subscribe and receive an email as soon as it is back in stock.
If you want to modify your order, please send an email to majordome@rivecour.com with the order number and the item you want to modify.
If you want to cancel your order, please send an email to majordome@rivecour.com with the order number and the item you want to cancel.
To find the shop nearest to you and the list of our resellers, click here.
Items placed in your bag are not reserved. Your favorite product is reserved only when the order is finalized.
The Rivecour house does not apply exchanges. On the other hand, we will refund any items that do not fit within 15 days of receiving your package.
Find all the information on this subject in the "Returns" section of the Conciergerie.
The pre-order system allows you to secure the pair of your dreams.
At Rivecour, we produce little, closely and well; This is why we will produce according to the level of demand for these products.
You pay for your product like a regular product and you receive your order on the date indicated on the product page.
• Only one pre-order item can be added to your cart at a time
• To order a pre-order part and an in-stock part, you must place two separate orders.
Making quality shoes takes time because most of the manufacturing steps are done by hand. When you make a pre-order, the delivery time may vary from a few days to several weeks depending on the availability of materials and the date of production launch in our workshop.
- The expected shipping date is always listed on the relevant product page.
- You will receive an email the day your package is shipped.
- The delivery time also varies depending on the delivery method selected during your purchase.
If you want to cancel your preorder, please send an email to majordome@rivecour.com with the order number and the item you want to cancel.
The email alert allows us to notify you when your favorite model is back in stock, however the product is not guaranteed to you.
The pre-order will allow you to ensure that you get the product by paying for it.
- Standard (Colissimo) : free from € 250 purchase or € 6 for a lower amount.
Home delivery against signature in 2 to 3 working days.
- Express (Chronopost) : € 15.
Home delivery within 24 hours for any order placed before 12 noon from Monday to Friday.
• European Union (Colissimo) : free from € 250 purchase or € 12 for a lower amount.
Home delivery against signature in 3 to 6 working days.
Customs fees and taxes not included may apply in addition depending on the amount of the order and the country of delivery
- Worldwide (DHL Express): free from € 250 purchase or € 25 for a lower amount.
Home delivery in 3 to 8 working days.
Customs fees and taxes not included may apply in addition depending on the amount of the order and the country of delivery
To track the delivery of your order, simply go to the carrier's dedicated page and paste the tracking number you received by email:
Colissimo, Chronopost, DHL .
In the event of delivery outside Metropolitan France, administrative and / or customs costs may be applied by the carrier and are your responsibility.
Can you no longer track your package? In this specific case, we invite you to contact our customer service by email at majordome@rivecour.com. We will find a solution together!
To ensure smooth delivery, a signature may be required. However, due to the current health situation, you may receive a code by email to send to the delivery person.
1. Log in to your account on www.rivecour.com then go to "My orders" and click on the "Details & Returns" button.
2. Specify the reason of your return.
3. Check the products you want to return.
4. Our Customer service will quickly send you a prepaid label to print and stick on your package.
5. Slide your products to be returned and their invoice into the package on which you will stick the prepaid label.
6. Go to your nearest post office to drop off your package free of charge within 15 days of your return being validated.
1. Log in to your account on www.rivecour.com then go to "My orders" and click on the "Details & Returns" button.
2. Specify the reason of your return.
3. Check the products you want to return.
4. Once the return has been accepted by our customer service, return your product along with its invoice to the following address:
Bourgogne Direct Logistics
Retour Rivecour
Rue de la Croix Belin
21140 Semur-en-Auxois
France
We are committed to refund your purchase the week following the receipt of your package.
If your item does not suit you, you have 15 days to return it intact, in its original packaging.
The payment methods used on our website are:
- Carte Bleue with 3D Secure activated
- PayPal
- 3-D Secure secure payment is a secure Internet payment protocol.
- Limits the risk of fraud on the Internet, linked to the fraudulent use of payment card numbers.
- Only Visa and MasterCard "CB" payment cards benefit from this security.
An online payment can be refused if the code sent by your bank is not entered, if there is an entry error in your bank details, etc. So, first of all, please contact your bank. If the problem persists, write to our customer service for more details: majordome@rivecour.com
If you have a discount voucher, you can use it in the purchase tunnel , after the purchase summary step.
Enter your voucher in the box provided for this purpose then validate. The reduction will take effect immediately.
Rivecour pieces are handcrafted in Portugal, in the Porto region, with respect for traditional know-how.
All our leathers come from Europe (Italy, Spain)
We produce close and well and apply this same principle to all of our stationery which comes from France.
Our paper is certified 100% recycled and our boxes up to 65%.
To maintain your leathers, remove impurities with a soft cloth, then apply a wax of the same color to nourish and protect the leather.
Use a chamois and make small energetic circles to restore the leather to its full shine. Be careful, never use solvents.
For your suede shoes we recommend that you use a soft brush, preferably crepe, to remove impurities and dirt.
The suede models are quite easy to maintain but in the event of a stain you must intervene quickly.
If you are not at home, we recommend that you take a tissue and absorb everything you can, but do not scrub or you risk spreading the stain. When you get home, we advise you to apply a specific anti-stain aerosol for suede leather or to wash with water and Marseille soap with a soft-bristled toothbrush. Do not forget to do both feet so as not to have a difference in color!
Models in fancy leather are more fragile. For all of these, you need to be more considerate and for any specifics, seek advice from your beloved shoemaker before committing irreversible damage.
For cracked leathers, we strongly recommend that you waterproof them to protect them against rain and stains. You should never brush them because the material is fragile and could damage your pair. If a stain appears, rub gently with a soft, damp cloth to remove it.
We recommend you to add a protection soles at your shoemaker when your shoe is still new, so that it adheres completely to the sole.
This protects your sole against moisture and wear and has an anti-slip role.
We recommend the natural rubber ones to allow your shoes to continue to breathe!
For the sake of sustainability, Rivecour provides you with advice on taking care of your shoes so that they can accompany you as long as possible.
In addition to our advice, here are two Parisian addresses for a makeover:
ATELIER DESBOIS
Open Tuesday to Saturday, 10 a.m. to 8 p.m.
27 rue Biot – Paris 17
09 86 59 49 76
LES DEUX LUTINS
Open Monday to Saturday, 8:45 a.m.-2 p.m. / 3 p.m.-7:30 p.m.
14 rue Saint-Marc – Paris 02
01 40 39 01 72