All useful informations are here
  • MY ACCOUNT
  • ORDER
  • PREORDER
  • Delivery & tracking
  • RETURNS & REFUNDS
  • PAYMENT
  • MANUFACTURING & MATERIALS
  • MAINTENANCE & CORDONNERIE
  • CONTACT US
MY ACCOUNT
How to create my account ?

Create, complete and modify your account here.

How do I recover my password ?

To reset your password, simply log into our My Account page and follow the instructions.

What is my Rivecour account used for?
  • Creating a Rivecour account allows you to have direct access to your order history, your invoices as well as the products recorded in your email alerts.
  • Thanks to your account, you will save time during your next purchases with your pre-recorded information.
Do I need to create an account to place an order?

It is necessary to create an account in order to place your orders safely with Rivecour. In fact, your account allows us to guarantee the protection of all your data as well as the proper monitoring of your deliveries.

My Personal Data

If you wish to access, modify or delete your personal data, go to the "My Personal Data" section of your space or send us an email at majordome@rivecour.com

ORDER
Size Guide

So that you can find the right shoes for you, here is the size guide

My favorite item is out of stock ?

Is your crush no longer available on the site? We have thought of you by creating an email alert on the product page of your favorite model. Subscribe and receive an email as soon as it is back in stock.

How do I modify my order?

If you want to modify your order, please send an email to majordome@rivecour.com with the order number and the item you want to modify.

How to cancel my order?

If you want to cancel your order, please send an email to majordome@rivecour.com with the order number and the item you want to cancel.

Where to find us ?

To find the shop nearest to you and the list of our resellers, click here.

Are the items in my bag reserved?

Items placed in your bag are not reserved. Your favorite product is reserved only when the order is finalized.

I want to make an exchange, is it possible ?

We do not make any exchange, only a refund is possible. If your item does not suit you, you have 15 days to return it intact and in its original packaging.

Find all the information on this subject in the "Returns & Refunds" section of the Conciergerie.

PREORDER
What is pre-order?

The pre-order system allows you to secure the pair of your dreams.

At Rivecour, we produce little, closely and well; This is why we will produce according to the level of demand for these products.

You pay for your product like a regular product and you receive your order on the date indicated on the product page.

How does the pre-order work?

• Only one pre-order item can be added to your cart at a time

• To order a pre-order part and an in-stock part, you must place two separate orders.

When will I receive my pre-order?

Making quality shoes takes time because most of the manufacturing steps are done by hand. When you make a pre-order, the delivery time may vary from a few days to several weeks depending on the availability of materials and the date of production launch in our workshop.

  • The expected shipping date is always listed on the relevant product page.
  • You will receive an email the day your package is shipped.
  • The delivery time also varies depending on the delivery method selected during your purchase.
Can I cancel my pre-order?

If you want to cancel your preorder, please send an email to majordome@rivecour.com with the order number and the item you want to cancel.

What is the difference with creating an email alert?

The email alert is free and allows us to notify you by e-mail when your favorite model is back in stock, however the product is not guaranteed to you.

A preorder is chargeable, the pre-ordered item is therefore reserved for you.

Delivery & tracking
Delivery in Metropolitan France

• Standard (Colissimo) : free from € 250 purchase or € 6 for a lower amount.

Home delivery against signature in 2 to 3 working days.

• Express (Chronopost) : € 15.

 Home delivery within 24 hours for any order placed before 12 noon from Monday to Friday.

Delivery in European Union

• Colissimo International : free from € 250 purchase or € 12 for a lower amount.

Home delivery with signature in 3 to 6 working days.

Customs fees and taxes not included may apply in addition depending on the amount of the order and the country of delivery

Worldwide Delivery

• DHL Express: free from € 250 purchase or € 25 for a lower amount.

Home delivery in 3 to 8 working days.

Customs fees and taxes not included may apply in addition depending on the amount of the order and the country of delivery

Track the delivery of my order

To track the delivery of your order, simply go to the carrier's dedicated page and paste the tracking number you received by email:

ColissimoChronopostDHL .

Customs fees

In the event of delivery outside Metropolitan France, administrative and / or customs costs may be applied by the carrier and are your responsibility.

My package is lost, what should I do?

Can you no longer track your package? In this specific case, we invite you to contact our customer service by email at majordome@rivecour.com. We will find a solution together!

Is a signature required upon receipt of my package?

To ensure smooth delivery, a signature may be required. However, due to the current health situation, you may receive a code by email to send to the delivery person.

RETURNS & REFUNDS
Return from Metropolitan France (free)

We will gladly accept returns on items for a full refund within 15 days from time of delivery. Items must be unworn, in its complete original packaging. Items that show visible wear (scuffed soles) will be rejected and returned to sender.

1. Log in to your account on www.rivecour.com then go to "My orders" and click on the "Details & Returns" button.

2. Specify the reason of your return.

3. Check the product(s) you want to return.

4. Our Customer Service will quickly send you a prepaid label to print and stick on your package.

5. Slide your products to be returned and their invoice into the package on which you will stick the prepaid label.

6. Go to your nearest post office to drop off your package free of charge within 15 days from the date of receipt of your order.

Return from abroad (at your cost)

We will gladly accept returns on items for a full refund within 15 days from time of delivery. Items must be unworn, in its complete original packaging. Items that show visible wear (scuffed soles) will be rejected and returned to sender.

1. Log in to your account on www.rivecour.com then go to "My orders" and click on the "Details & Returns" button.

2. Specify the reason of your return.

3. Check the product(s) you want to return.

4. Once the return is accepted by our customer service, return your package with its invoice, within 15 days from the date of receipt of your order, to the following address :

Bourgogne Direct Logistics

Retour Rivecour

Rue de la Croix Belin

21140 Semur-en-Auxois

France

Return and refund policy

Refund Conditions:

  • You have a period of 15 days from the receipt of your order to make your return.
  • For a return to be accepted, the item must be returned undamaged, unworn, in its complete original packaging and in perfect condition.

Repayment period:

  • If your return is accepted, you will be refunded within 10 working days after receipt of the package.
I want to make an exchange, is it possible ?

We do not make any exchange, only a refund is possible.

If your item does not suit you, you have 15 days to return it intact and in its original packaging.

PAYMENT
What are the payment methods used?

The payment methods used on our website are:

  • Credit Card with 3D Secure activated
  • PayPal
Secure payment
  • 3-D Secure secure payment is a secure Internet payment protocol.
  • Limits the risk of fraud on the Internet, linked to the fraudulent use of payment card numbers.
  • Only Visa and MasterCard "CB" payment cards benefit from this security.
What if my payment is declined?

An online payment may be refused if:

 The code sent by your bank is not entered or is entered incorrectly

 There is a typing error in your bank details

 Your bank has not accepted your payment

First, please contact your bank. If the problem persists, write to our customer service for more information: majordome@rivecour.com

How do I use my discount voucher?

If you have a discount voucher, you can use it in the purchase tunnel , after the purchase summary step.

Enter your voucher in the box provided for this purpose then validate. The reduction will take effect immediately.

MANUFACTURING & MATERIALS
Where are my Rivecour made?

Rivecour pieces are handcrafted in Portugal, in the Porto region, with respect for traditional know-how.

Where do the leathers used come from?

All our leathers come from Europe (Italy, Spain)

Where does the stationery come from?

We produce close and well and apply this same principle to all of our stationery which comes from France.

Our paper is certified 100% recycled and our boxes up to 65%.

MAINTENANCE & CORDONNERIE
Leather products

• To maintain your leathers, remove impurities with a soft cloth, then apply a wax of the same color to nourish and protect the leather.

• Use a chamois and make small energetic circles to restore the leather to its full shine. Be careful, never use solvents.

Suede products

• For your suede shoes we recommend that you use a soft brush, preferably crepe, to remove impurities and dirt.

• The suede models are quite easy to maintain but in the event of a stain you must intervene quickly.

• If you are not at home, we recommend that you take a tissue and absorb everything you can, but do not scrub or you risk spreading the stain. When you get home, we advise you to apply a specific anti-stain aerosol for suede leather or to wash with water and Marseille soap with a soft-bristled toothbrush. Do not forget to do both feet so as not to have a difference in color!

Fancy leather products

• Models in fancy leather are more fragile. For all of these, you need to be more considerate and for any specifics, seek advice from your beloved shoemaker before committing irreversible damage.

• For cracked leathers, we strongly recommend that you waterproof them to protect them against rain and stains. You should never brush them because the material is fragile and could damage your pair. If a stain appears, rub gently with a soft, damp cloth to remove it.

Protection soles

We recommend you to add a protection soles at your shoemaker when your shoe is still new, so that it adheres completely to the sole.

This protects your sole against moisture and wear and has an anti-slip role.

We recommend the natural rubber ones to allow your shoes to continue to breathe!

Maintenance of leather sneakers

• To clean your sneakers, we recommend using a slightly dampened soft cloth. 
• To counteract stains, gently rub the stains with a "Savon de Marseille".
• Let dry and breathe in the air! 
• To avoid deforming your sneakers, we do not recommend putting them in the washing machine.

Where to maintain my Rivecour's in Paris?

For the sake of sustainability, Rivecour provides you with advice on taking care of your shoes so that they can accompany you as long as possible.

In addition to our advice, here are two Parisian addresses for a makeover:

• Atelier Desbois

Open Tuesday to Saturday, 10 a.m. to 8 p.m.

27 rue Biot – Paris 17

09 86 59 49 76

• Les Deux Lutins

Open Monday to Saturday, 8:45 a.m.-2 p.m. / 3 p.m.-7:30 p.m.

14 rue Saint-Marc – Paris 02

01 40 39 01 72

CONTACT US
How to contact us?

Any question? Our customer service is at your disposal and will answer you as soon as possible: