Conciergerie

Is your crush no longer available on the site? We have thought of you by creating an email alert on the product page of your favorite model. Subscribe and receive an email as soon as it is back in stock.

If you want to modify your order, please send an email to majordome@rivecour.com with the order number and the item you want to modify.

If you want to cancel your order, please send an email to majordome@rivecour.com with the order number and the item you want to cancel.

To find the shop nearest to you and the list of our resellers, click here.

Items placed in your bag are not reserved. Your favorite product is reserved only when the order is finalized.

• Only one pre-order item can be added to your cart at a time

• To order a pre-order part and an in-stock part, you must place two separate orders.

Making quality shoes takes time because most of the manufacturing steps are done by hand. When you make a pre-order, the delivery time may vary from a few days to several weeks depending on the availability of materials and the date of production launch in our workshop.

• The expected shipping date is always listed on the relevant product page.
• You will receive an email the day your package is shipped.
• The delivery time also varies depending on the delivery method selected during your purchase.

If you want to cancel your preorder, please send an email to majordome@rivecour.com with the order number and the item you want to cancel.

• Colissimo International : € 10

Home delivery with signature in 3 to 6 working days.

All import duties and taxes will be included in the final purchase price.

• DHL Express: € 15

Home delivery in 1 to 3 working days.

All import duties and taxes will be included in the final purchase price.

All import duties and taxes will be included in the final purchase price anywhere in the world.

To track the delivery of your order, simply go to the carrier's dedicated page and paste the tracking number you received by email:

Colissimo, Chronopost, DHL .

Do not panic, the deliverers often drop off the packages at the nearest post office or at a neighbor's if they are unable to deliver to the address provided. Go to the nearest post office with your identity card to pick up your order.

If your package cannot be found, please send an email to majordome@rivecour.com, we will get back to you very quickly with a solution.

To ensure smooth delivery, a signature may be required. However, due to the current health situation, you may receive a code by email to send to the delivery person.

We will gladly accept returns on items for a full refund within 15 days from time of delivery.

In order to continue offering you a smooth and easy return experience with a prepaid label, a contribution will be applied to returns made from abroad. This contribution is €7 for returns from Switzerland, Monaco, or any European Union member country, and €15 for returns from outside the European Union.

You don’t need to take any action, the contribution will be deducted from your refund without any action needed from your part.

Items must be unworn, in its complete original packaging. Items that show visible wear (scuffed soles) will be rejected and returned to sender.

1. Log in to your account on www.rivecour.com and click on “My Orders”.

2. Select the order and tick the product you would like to return.

3. Specify the reason for its return.

4. Download and print the prepaid label to stick on the package.

5. Slip the products into the package with the invoice and stick the label on the package. 

6. Go to your nearest office to drop off your package within 15 days. Find the nearest DHL service point here.

Refund Conditions:

• You have a period of 15 days from the receipt of your order to make your return.
• For a return to be accepted, the item must be returned undamaged, unworn, in its complete original packaging and in perfect condition.

Repayment period:

• If your return is accepted, you will be refunded within 10 working days after receipt of the package.

• 3-D Secure secure payment is a secure Internet payment protocol.
• Limits the risk of fraud on the Internet, linked to the fraudulent use of payment card numbers.
• Only Visa and MasterCard "CB" payment cards benefit from this security.

An online payment may be refused if:

• The code sent by your bank is not entered or is entered incorrectly

• There is a typing error in your bank details

• Your bank has not accepted your payment

First, please contact your bank. If the problem persists, write to our customer service for more information: majordome@rivecour.com

All our leathers come from Europe (Italy, Spain)

• For your suede shoes we recommend that you use a soft brush, preferably crepe, to remove impurities and dirt.

• The suede models are quite easy to maintain but in the event of a stain you must intervene quickly.

• If you are not at home, we recommend that you take a tissue and absorb everything you can, but do not scrub or you risk spreading the stain. When you get home, we advise you to apply a specific anti-stain aerosol for suede leather or to wash with water and Marseille soap with a soft-bristled toothbrush. Do not forget to do both feet so as not to have a difference in color!

• Models in fancy leather are more fragile. For all of these, you need to be more considerate and for any specifics, seek advice from your beloved shoemaker before committing irreversible damage.

• For cracked leathers, we strongly recommend that you waterproof them to protect them against rain and stains. You should never brush them because the material is fragile and could damage your pair. If a stain appears, rub gently with a soft, damp cloth to remove it.

We recommend you to add a protection soles at your shoemaker when your shoe is still new, so that it adheres completely to the sole.

This protects your sole against moisture and wear and has an anti-slip role.

We recommend the natural rubber ones to allow your shoes to continue to breathe!

• To clean your sneakers, we recommend using a slightly dampened soft cloth. 
• To counteract stains, gently rub the stains with a "Savon de Marseille".
• Let dry and breathe in the air! 
• To avoid deforming your sneakers, we do not recommend putting them in the washing machine.