Conciergerie

Is your crush no longer available on the site? We have thought of you by creating an email alert on the product page of your favorite model. Subscribe and receive an email as soon as it is back in stock.

If you want to modify your order, please send an email to majordome@rivecour.com with the order number and the item you want to modify.

If you want to cancel your order, please send an email to majordome@rivecour.com with the order number and the item you want to cancel.

To find the shop nearest to you and the list of our resellers, click here.

Items placed in your bag are not reserved. Your favorite product is reserved only when the order is finalized.

• Only one pre-order item can be added to your cart at a time

• To order a pre-order part and an in-stock part, you must place two separate orders.

Making quality shoes takes time because most of the manufacturing steps are done by hand. When you make a pre-order, the delivery time may vary from a few days to several weeks depending on the availability of materials and the date of production launch in our workshop.

• The expected shipping date is always listed on the relevant product page.
• You will receive an email the day your package is shipped.
• The delivery time also varies depending on the delivery method selected during your purchase.

If you want to cancel your preorder, please send an email to majordome@rivecour.com with the order number and the item you want to cancel.

• Colissimo International : free from € 250 purchase or € 12 for a lower amount.

Home delivery with signature in 3 to 6 working days.

Customs fees and taxes not included may apply in addition depending on the amount of the order and the country of delivery

• DHL Express: free from € 250 purchase or € 25 for a lower amount.

Home delivery in 3 to 8 working days.

Customs fees and taxes not included may apply in addition depending on the amount of the order and the country of delivery

To track the delivery of your order, simply go to the carrier's dedicated page and paste the tracking number you received by email:

Colissimo, Chronopost, DHL .

In the event of delivery outside Metropolitan France, administrative and / or customs costs may be applied by the carrier and are your responsibility.

Can you no longer track your package? In this specific case, we invite you to contact our customer service by email at majordome@rivecour.com. We will find a solution together!

We will gladly accept returns on items for a full refund within 15 days from time of delivery. Items must be unworn, in its complete original packaging. Items that show visible wear (scuffed soles) will be rejected and returned to sender.

1. Log in to your account on www.rivecour.com then go to "My orders" and click on the "Details & Returns" button.

2. Specify the reason of your return.

3. Check the product(s) you want to return.

4. Once the return is accepted by our customer service, return your package with its invoice, within 15 days from the date of receipt of your order, to the following address :

Bourgogne Direct Logistics

Retour Rivecour

Rue de la Croix Belin

21140 Semur-en-Auxois

France

Refund Conditions:

• You have a period of 15 days from the receipt of your order to make your return.
• For a return to be accepted, the item must be returned undamaged, unworn, in its complete original packaging and in perfect condition.

Repayment period:

• If your return is accepted, you will be refunded within 10 working days after receipt of the package.

• 3-D Secure secure payment is a secure Internet payment protocol.
• Limits the risk of fraud on the Internet, linked to the fraudulent use of payment card numbers.
• Only Visa and MasterCard "CB" payment cards benefit from this security.

An online payment may be refused if:

• The code sent by your bank is not entered or is entered incorrectly

• There is a typing error in your bank details

• Your bank has not accepted your payment

First, please contact your bank. If the problem persists, write to our customer service for more information: majordome@rivecour.com

All our leathers come from Europe (Italy, Spain)

• For your suede shoes we recommend that you use a soft brush, preferably crepe, to remove impurities and dirt.

• The suede models are quite easy to maintain but in the event of a stain you must intervene quickly.

• If you are not at home, we recommend that you take a tissue and absorb everything you can, but do not scrub or you risk spreading the stain. When you get home, we advise you to apply a specific anti-stain aerosol for suede leather or to wash with water and Marseille soap with a soft-bristled toothbrush. Do not forget to do both feet so as not to have a difference in color!

• Models in fancy leather are more fragile. For all of these, you need to be more considerate and for any specifics, seek advice from your beloved shoemaker before committing irreversible damage.

• For cracked leathers, we strongly recommend that you waterproof them to protect them against rain and stains. You should never brush them because the material is fragile and could damage your pair. If a stain appears, rub gently with a soft, damp cloth to remove it.

We recommend you to add a protection soles at your shoemaker when your shoe is still new, so that it adheres completely to the sole.

This protects your sole against moisture and wear and has an anti-slip role.

We recommend the natural rubber ones to allow your shoes to continue to breathe!

• To clean your sneakers, we recommend using a slightly dampened soft cloth. 
• To counteract stains, gently rub the stains with a "Savon de Marseille".
• Let dry and breathe in the air! 
• To avoid deforming your sneakers, we do not recommend putting them in the washing machine.