SHIPPING

SHIPPING INSIDE FRANCE

- Standard (Colissimo): free from €250 purchase or €7 for under this amount. Delivery to your doorstep with acknowledgment of receipt in 2 to 3 working days.

- Express (Chronopost): € 15. Delivery to your doorstep in 24 hrs for all orders made before 12am from Monday to Friday.

INTERNATIONAL SHIPPING

- European Union (Colissimo): free from €250 purchase or €15 for under this amount. Delivery to your doorstep with acknowledgement of receipt in 3 to 6 working days.

- Europe (DHL Express): free from €250 purchase or €25 for under this amount. Delivery to your doorstep with acknowledgment of receipt in 3 to 6 working days.

- Rest of the world (DHL Express): free from €250 purchase or €25 for under this amount. Delivery to your doorstep with acknowledgment of receipt in 3 to 8 working days.

RETURNS

DO YOU NEED TO RETURN A PRODUCT?

- If you’re not happy with your item, you have 15 days to send it back intact inside its original packaging.

- We don’t do exchanges, only refunds are possible.

- If the product is intact, we commit to refunding your purchase in the week following reception of the package.

RETURNING PRODUCTS INSIDE FRANCE (FREE)

1. Log in to your account on www.rivecour.com and click on “My Orders”.

2. Select the order and tick the product you would like to return.

3. Specify the reason for its return.

4. Download and print the prepaid label to stick on the package.

5. Slip the products into the package with the invoice and stick the label on the package.

6. Go to your nearest office to drop off your package within 15 days.

ANY QUESTIONS?

Get in contact with us: majordome@rivecour.com